Leadership assessment 4 Essay Example | Topics and Well Written Essays - 1250 words

Leadership assessment 4 - Essay ExampleAs the name of the business suggests, our alone(predicate) Selling Point is competitive pricing where we try to cranny products to our customers at lowest possible rates. Retaining this price advantage in the long run is impossible as operating cost have to be maintained at the lowest level at all times. Expansion has increased the operating costs which renders the business unprofitable with the current low profit margin. Also competing on price is unhealthy as we remain vulnerable to new entrants that can offer better prices and customer service. Hence, as the CEO of Cheap as Chips, I go away raise the current profit margin by 10% and lead extra to the customers in terms of utility and customer care through investing in our human resource capital. This forget also help us to improve our reputation in the competitive market as customers are not just looking for a place to buy products of their need only if a complete shopping experience w here convenience and long term customer relationships is the winning factor.In order to elevate our image, we go away move from universe price-centric to being customer centric. The first step towards customer satisfaction is a staff force that is ever ready to assist the customer, anticipate their problems beforehand and engender up with solutions in minimum time. Performance criteria will be developed for each job description so that every employee knows what is expected of him. Performance appraisals will be done monthly in the beginning, especially for the sales force as they are the companys face for the customers. For the sales staff, performance will not only be judged by the sales made in a department but also the ability of the salesperson to maintain social customer relationships.Any gap between threshold performance and current performance of personnel will be filled by training sessions which will be an on-going